The following rules have been formulated as a result of government guidelines and advice from our local Environmental Health Office, taking into account Covid 19. Whilst they may seem strict, they take into account that Embrace is a small shop with no ventilation in the fitting room areas. We trust that you understand and that we are committed to ensuring that our customers, particularly those who are immune-suppressed, remain safe.

GENERAL

1. All wig fittings are by appointment only.
2. The number of people allowed into the wig fitting room is restricted to 1 employee and the customer, plus carer, relative or friend.  
3. Staff will use the handwashing facilities prior to the appointment taking place.
4. Staff will be equipped with face covering which they will wear if requested to do so by the customer
5. Unfortunately, there are no customer toilet facilities on site

PRIOR TO THE APPOINTMENT

1. Upon making an appointment the customer will be asked for a full name, DOB, telephone number and email address
2. We will email you with our “What to Expect” email, a registration form and a series of Covid-19 screening questions
3. We will ask you to select 4 wigs to try on, which enables us to have them ready for the appointment.  Don’t worry, if it becomes clear during the appointment that other styles may be better – we can try these on too!
4. Customers should postpone their appointment if they or any of their household is feeling unwell or showing symptoms of Covid-19. These include a high temperature, a continuous cough or a loss or lessening of your sense of smell or taste.

DURING THE APPOINTMENT

1. Customers are asked to minimise hand contact with the wigs and to allow the assistant to fit them
2. Wig caps will be used at each appointment.
3. We will ensure that the surfaces are sanitised after each fitting and the door will be left open while the fitting room is not in use 

Kindest Regards,

Embrace