What to Expect

What to Expect – Guidelines for Your Wig Fitting Appointment

You will understand that due to Covid 19 we have had to alter our working procedures. 

The following rules have been formulated as a result of government guidelines and advice from our local Environmental Health Office. Whilst they may seem strict, they take into account that Embrace is a small shop with no ventilation in the fitting room areas. We trust that you understand and that we are committed to ensuring that our customers, particularly those who are immune-suppressed, remain safe

Kindest Regards



  1. All wig fittings are by appointment only.
  2. The number of people allowed into the wig fitting room is restricted to 1 employee and the customer, plus carer, relative or friend.  All other persons attending may wait outside the fitting room and enter the open doorway of the fitting room to view wigs being fitted.
  3. Staff will be equipped with face coverings, gloves and handwashing facilities.
  4. All persons are asked to wear a face covering unless medically exempt.
  5. Unfortunately, there are no customer toilet facilities on site


  1. Upon making an appointment the customer will be asked for a full name, DOB, telephone number and email address
  2. We will email you with our “What to Expect” email, a registration form and a series of Covid-19 screening questions
  3. We will ask you to select 4 wigs to try on, which enables us to have them ready for the appointment.  Don’t worry, if it becomes clear during the appointment that other styles may be better – we can try these on too!
  4. Customers should postpone their appointment if they or any of their household is feeling unwell or showing symptoms of Covid-19. These include a high temperature, a continuous cough or a loss or lessening of your sense of smell or taste.


  1. Customers are asked to minimise hand contact with the wigs and to allow the assistant to fit them
  2. Wig caps will be used at each appointment.
  3. We will ensure that the surfaces are sanitised after each fitting and the door will be left open while the fitting room is not in use 

We hope that you understand the need for setting out the above rules. Whilst they may seem strict, they take into account that Embrace is a small shop with no ventilation in the fitting room areas, and we want to ensure that we minimise the risk to our customers, many of whom are immune-suppressed as a result of chemotherapy treatment.

Kindest Regards,


Please Note:

The prices displayed include VAT.  If you are entitled to a VAT exemption on medical / pocketed products you can declare this at checkout and the VAT will be deducted prior to payment.